In: Operations Management
I think the qualitative research you described is important . The company can see share it can improve for their employees. Like we read in our last module, how employee retention is influenced by satisfaction. By allowing the employee to evaluate the company they should also evaluate themselves. With my last employer, we needed to do a self evaluation prior to completing the employee satisfaction one. This assisted in giving them the appropriate perspective. Do you feel this an appropriate protocol? How d you feel the steps impact the responses?
I do feel this is an appropriate protocol. When it comes to critically evaluating the other parties, we are usually very keen on doing the same, putting ourselves, as employees of the Organization, into the shoes of a ‘Judge’. However, on the flip side, it is very challenging to self-evaluate and introspect ourselves and then determine how worthy have we been, in realizing the Organizational goals. Such a self-evaluation may help us reflect upon ourselves more efficiently. Upon self-evaluation, one can, as an employee, thereby link one’s own performances with that of the expected performance by the Superiors. Bridging the gap could be possible during the time of Performance appraisal session with the Superiors and accordingly, more constructive responses could be obtained by the employees because they shall be in a state to equate themselves with the ‘Employee satisfaction’ factors more. The responses would simply not involve what the employees expect the Organization to do to satisfy the employees but rather what possible activities have the employees undertaken that helped the Organization to in turn create a conducive ambience of learning and growth for them.