Question

Discuss an actual health care operations application or vision of your application of a process design or redesign to improve quality healthcare, include design principles and a lean philosophy.

Answer 1

Health Care Quality: Health care quality is very essential looking at its impact to the patient in terms of his health and wealth. Quality should be in build in the health care treatment process, so that patients get the right quality level of health services at the health care units.

Actual Health Care Operation Application: In the health care unit, the operation theatre is the place where most of the surgeries are carried out. The quality of surgery is very important from the patient point of view and from the health care unit point of view as well. It is affecting highly to patient, as his life is purely depends on the quality of operation care given to him(her).

The surgery operation needs to be performed in very quality approach and it should have minimum impact the patient even if some cost is higher for the surgery. The intention of health management is very important at the operation and high attention needs to be given to the patient at operation table.

Design of Operation Application: The design of the operation application should be such that it very effective for the doctors as well as for the patients. The design of the operation should not be a hurdle for the operation surgery. The space should be sufficient for all the members (doctors + technicians) so that they can perform the required movement and can make space for all their arrangements.

The team of doctors should be capable and competent for performing the operation surgery, so that they can ensure the quality of the surgery. The team of technician should be capable and competent in managing the surgery operation at the health care units. The operation medicine and other utilities should be sufficient in stock so that the team do not suffer due to lack of medicines or things in the operation application.

Lean principles to be applied at the operation surgery application, so that the operation surgery can be carried out effectively and efficiently. The patient caring unit should be lean and not much time consuming. The value addition process to be worked out and non-value addition process needs to be removed from the operation application. The whole process can be re-design if the process is not suitable for the desired surgery task in the operation application.