Question

In your judgment, what is the most challenging aspect of identifying a performance gap and developing a tentative acquisition strategy? Explain your reasons and how this aspect might be improved.

Answer 1

Performance Gap

It refers to the amount of difference between the expected outputs from the employee in comparison to the output given by the employee. Difference between the “expectation on deliverables from the organization and the actual result delivered by the employee”. For example if the employee is asked to complete a program in one day time frame but he/she takes 3 days to complete the same program.

Factors affecting the performance Gap are:

1. Dealing with the Change: Today organization are more agile in nature to meet the customer demands more efficiently. When organization becomes more agile, they require frequent changes in the organizational structure and process. Those changes in the structure and process are sometimes not received well by the workforce. For example when Toyota moved to Lean Manufacturing platform in their manufacturing plants, workers were finding it difficult to adjust to the newly accepted process. As a result a big gap come into the picture. This Gap can be removed by analyzing the problems faced by the organization workforce to accept the change, and suggest solutions for effective and efficient adoption of change.
2. Technical knowledge about the process: Workers some time lack the technical expertise in the area of new technology which are being used in their process. For example it is really difficult to find people who are expert in Artificial Intelligence and Machine learning. These new technologies are difficult to be adopted by the workforce on large scale. This problem can be overcome by the regular trainings and workshop to be conducted by the organization to reskill and upskill their present workforce.
3. Soft Skills: This represents the attitude and behavioral analysis of employees at work-place. In todays globalized world where employees of one country are working to deliver the project in some other country need to learn the soft skills to handle the onsite clients. In the era of globalization organizational workforce need to learn soft skills in order to perform in globalized economy.