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Customer expectations form an important element of quality. A service that fails to meet the expectations...

Customer expectations form an important element of quality. A service that fails to meet the expectations of one customer may be considered by them to be of poor quality while another customer receiving an identical service but who did not hold such high expectations may consider the service to be of high quality. Justify with suitable example. pls answer in 2 pages

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Customer expectations form an important element of quality. A service that fails to meet the expectations of one customer may be considered by them to be of poor quality

ekkarill92 answered 2 years ago
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