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In: Economics

Manage service quality to ensure consistent service delivery theory to meet customers’ expectations.

Manage service quality to ensure consistent service delivery theory

to meet customers’ expectations.

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Customer expectations form an important element of quality. A service that fails to meet the expectations of one customer may be considered by them to be of poor quality while another customer receiving an identical service but who did not hold such high expectations may consider the service to be of high quality. Justify with suitable example.
Customer expectations form an important element of quality. A service that fails to meet the expectations...
Customer expectations form an important element of quality. A service that fails to meet the expectations of one customer may be considered by them to be of poor quality while another customer receiving an identical service but who did not hold such high expectations may consider the service to be of high quality. Justify with suitable example Give solution in 500 words
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