In: Operations Management
Talking from HP's persepective.
No, technically I do not feel that HP did anything wrong in putting the smart chip in its ink catridges. The chips are put in the catridges, as a smart move, just to increase the sales of HP catridges, as it starts showing error message if you refill the catridge or use catridge made from non-HP manufacturer. Indeed, you cannot use the protected HP catridge in any other printer also, which in turn compels you to use one HP printer for long span of time and does not let you switch to any other company's printer until you exhaust that whole catridge. But there are benefits also for the presence of that smart chip, as it indicates the time to replace the ink catridge and protects you from any sort of unprecedented hinderance created in you task due to empty catridge.
However, there are several hacks available to break the locks of HP catridge protection, so that a layman can use the refilled catridges economically.