Question

This question involves explaining how professional etiquette can impact professional relationships. Consistently displaying proper etiquette is a reflection of one’s organization and can build or destroy business relationships. For this question, explain the importance of social behavior and share an example of a situation you have witnessed where someone’s behavior affected one or more professional workplace relationships—feel free to include positive or negative examples. Your response must be at least 250 words in length.

Answer 1

Etiquette is what you are saying, and, doing when people are looking, and, listening. Type of behaviour expected in the workplace:

• How one treats consumers
• How one treats supervisors, and, co-workers
• How one presents oneself in a cubicle, or, office or during meetings
• Dress code, and, the kind of emails one sends
• conducting oneself on the telephone, in the break room, during training events, during business sponsored social events

Unprofessional conduct that can impact relationships:

• Working under the influence of alcohols
• Engaging in sexual harassment, or, unethical practices
• Using foul language, and, showing a lack of respect to superiors, and, subordinates
• Complaining publicly about the organization, violating confidentiality, and, engaging in a divisive group

Engaging in teamwork requires an understanding of negative, and, positive behaviours. It acts as a barrier, and, facilitator to workplace relationships. Correcting, and, identifying behaviours, promoting facilitators is fundamental to delivery, and, outcomes.

Example - Healthcare segment

• Quality care requires partnerships that are collaborative, and, respectful. These are linked to positive outcomes, and, compensate for difficulties
• Teamwork, and, communication reduce burnout, and, stress; increases job, and, patient satisfaction, and, reduces patient morality
• Negative behaviour such as bullying, conflict, horizontal violence, and, harassment, is a problem within nursing

Senior management should have standards that should be followed. Junior, and, middle-level executives believe that senior management sets examples on the manner in which business should be done. Business etiquette is a set of manners required or accepted. It is implemented by members of an organization. It improves communication, and, creates a mutually respectful atmosphere. People feel better about their work when they feel respected. This translates into a better customer relationship.