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In: Operations Management

In 1999 when Carlos was appointed CEO/COO for Nissan in Japan, he had to show results...

In 1999 when Carlos was appointed CEO/COO for Nissan in Japan, he had to show results to the shareholders of Nissan and Renault. What do you think are the key performance criteria that Carlos must achieve as the CEO/COO for Nissan in 1999? Describe the THREE key performance criteria. Your answer must be relevant with the context.

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Expert Solution

EXPLANATION:

A CEO must be able to learn and teach lessons for the future from past experiences. Just individual are CEOs. Errors may occur, so it is important for a CEO to know about them in order to avoid them occurring again. When a situation occurs, for instance, a CEO does not have an efficient crisis management system in place should find out what they need for future reference and be able to draw up a plan based on what was not right the first time.A CEO must be able to establish consumer and coworker relationships in order to thrive. The relationships provide the CEO and the business with loyalty and a reputation. Positive partnerships always build good word of mouth and even though the business doesn't work just on such marketing, it's also an benefit.

The company CEO has the most important role to play in the management of the firm. The strategic processes of the company must be taken care of by the CEO. For a CEO, as for any other company employee, there are key performance indicators. The organization will also assess the CEO 's success for the company's growth and development. The first KPI is to deliver quality goods and services to consumers. The ball is given by the KPI linked to the consumer. Once the products and services are used, it tests the degree of customer satisfaction.

The company is getting a better understanding of customers thanks to customer input. This also helps the CEO document quality changes. The second KPI is to create a team that is effective and successful. A good team must be built by the CEO. An productive team allows the organization to increase product or service efficiency and quality. The third indicator is that the stakeholders achieve their objectives. The CEO must always look after stakeholders' wishes and desires. Stakeholders support the growth of businesses. Therefore, stakeholder satisfaction is a test of the CEO 's skills.

keosha answered 1 year ago
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