In: Operations Management
how to investigating the causes of the observed health problems?
1. By Preserving and Documenting the Incident Scene
Once the incident site is safe, get photos or video recordings of the scene as soon as possible, before equipment or materials are moved. Prevent material evidence from being altered or changed as much as possible. One can use cones, tape, and/or guards to protect sensitive areas. If work has resumed in the area, make sure it is not compromising the incident site in any way.
As you review the site, depending upon the circumstances of the incident, one have to record things such as:
2. Gathering Information By Interviewing the witnesses
Next, speak to on-site supervisors to collect names and contact information for all witnesses and other involved employees and contractors. The information that witnesses provide is crucial and inevitable part of an incident investigation. Witnesses will remember details with more clarity if you speak to them very shortly after the incident had occurred.
If possible, try to interview witnesses in the same location where the incident took place. This can help jog an employee’s memory, as well as allow them to point out specifically where something had happened.
3.Complete an accident investigation form
Throughout your fact-finding, one should document what you’ve learned in an incident report that can be shared with key team members upon its completion.
Typically, incident or accident investigation forms contain the following data’s like Worker characteristics (such as the age, gender, department, job title, experience level, tenure in company and current role, and training records of involved employees, as well as whether they are full-time, part-time, seasonal, temporary or contract workers).
Discriptions regarding the injury and time off it’s occurrence and other details are also given.
4. Determining the Root Causes
Once all the necessary information is gathered, one can start performing the root cause analysis. This process enables the person to discover the underlying or systemic, rather than immediate, causes of an incident.
4. Implement Corrective Actions
Finally, developing a corrective plan to resolve the immediate and root causes of the incident.
Each corrective action listed in your incident report should have a person assigned as the responsible party for the task, a set completion date, and provision to mark completion of the item.
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