Question

Capacity Management
Capacity Analysis: Theoretical vs Actual Capacities, Utilization, Process Capacity, Process Flow Rate, Bottleneck Identification, Load Balance, Idle Time
Capacity Improvement: Work Redesign, Load Rebalance, Work Cell
Interface of Marketing and Operations
Queue Management and Analysis
Concepts, Motivations and Challenges in Queue Management
Role of variability in operations management
Queue Analysis: Time in Queue, Time in System, Queue Length (WIP) Gannt Chart
Waiting Line Improvement: Queue Configuration, Arrival Pattern, Queue Priority
Application of Queue Analysis: Finance and Accounting
Quality Management
Concepts, Motivations and Challenges in Quality Management

Answer 1

Capacity Management - is the practice of right-sizing company’s resources to meet current and future needs.

Capacity Analysis:

Practical capacity is the level of capacity that includes unavoidable operating interruptions.

Theoretical capacity assumes that nothing in your production ever goes wrong.

The fraction of capacity (in percentage) used within a given interval of time is called the capacity utilisation

Production capacity of workers or machines, and is usually expressed by "hours" and is always equivalent to the capacity of the bottleneck.

Process Flow Rate - The number of flow units (e.g. customers, money, produced goods/services) going through the business process per unit time

Identifying bottlenecks is critical for improving efficiency in the production line for determining right forecasted product capacity

Load balancing is the first step in capacity planning (or when doing performance work, generally) is to figure out which resource(s) you're the most limited by, and by how much

'Idle Time' Idle time is unproductive time on the part of employees or machines caused by management or as a result of factors beyond their control.

                                                                     

Capacity Improvement:

Work Redesign - Restructuring the elements including tasks, duties and responsibilities of a specific job in order to optimize the capacity

Load Rebalance- optimize the capacity of a process to minimize the resource constraints

A work cell is an arrangement of resources in a manufacturing environment to improve the quality, speed and cost of the process

Interface of Marketing and Operations- when work together or demand and supply to optimize the production and delivery capacities

Queue Management and Analysis:

Queue management Concept practice is aimed at controlling customer flow and streamlining the queuing experience

Motivation- Minimizes wait time between two customers, a Customer may choose to join the shortest queue

Challenge- Customers experience uncertainty and anxiety, practically not easy to deal and maintain