Question

Which purchasing and supply management practices and strategies did HEB implement to manage its operations for the Pandemic?

Answer 1

The purchasing and supply management practices and strategies, adopted by HEB, to manage its operations in the pandemic, are as follows:

· The company limited the amount of products which can be bought by a single customer, so that inventory of essential items can be managed well among the customers, in the pandemic situation

· The needs of the customers were analyzed and the company developed a strategic intervention of procuring the essential items on priority

· The emergency plan adopted in H1N1 outbreak, was again adopted by the company in the pandemic situation

· The company kept the suppliers and wholesalers in loop and procured the essential items as soon as safety stock was reached

· It was ensured that all items were properly disinfected and sanitized before delivering to the customers

· Social distancing norms were followed in the company operations so as to facilitate the overall business, without getting affected by the pandemic