Answer true or false on the following
People are, not surprisingly, the most important element
in the performance of an organization, and managing their
performance is an entire subject in itself.
True
False
On an individual basis, performance is usually measured
and managed through a process of appraisal.
True
False
The relationship between customer measures and
willingness to purchase is, in any case, often far from
straightforward.
True
False
Financial results are backward-looking and unimportant
although they influence investors, banks,...