Question

Review the “Handling Difficult People-Interventions” portion of the week 4 lecture. Based on the techniques outlined there, illustrate how you might handle an interpersonal conflict with a fellow team member in the workplace. In your analysis and application, discuss which techniques would be most appropriate or least appropriate in the context of a team meeting and in the context of a private, one-on-one interaction with the team member.

Answer 1

A facilitator is normally available to interact and handle people in difficult situations. It is helpful in handling conflicts. The person involved in the conflict should be called in a separate room to discuss the problem. The importance and the difficulty should be analyzed. The basic plan should be made to find the solution to the problem and analyze it accordingly. Some light gestures should be used with good communication and body language to mitigate the hurdles which are introduced to check the ability of the person to solve tasks. The person should talk politely even in difficult situations and the problem should be analyzed. The reason for introducing such a difficult work environment leading to argument and quarrel in the longrun should be asked and interpreted properly. A commom facilitator or a management person involved in handling difficult situations should be called as an arbitrator and facilitator for organizing and bringing the situation back to normal if extermely difficult and demanding tasks are given at work to analyze the intelligence, creative capabilities and the intelligence of the person. The goals and the tasks shoulb be understood properly, The reasons for implementing and giving difficult tasks to solve should be properly understtod by the person before starting the new job and employment opportunities. The obejctives and its applications shoulb be discussed in the meetings. The need and requirement of requiring the test,skill and the patience of the newly employed person should be discussed according to the already pertinent rules and regulations of the organization. The rules,regulations and exceptions with respect to the requirement of the job should be discussed at a professional level and not at personal levels involving conflicts and arguments. The quality control and minimum standards should be maintained at every cost irrespective of the educational qualities or the academic success of the newly employed person or during distribution of duty between different persons involved in performing their duties and work at hand. New ideas should not be implemented without the authorization from the employer or the head of the firm. The difficulties and problems of the workers should be discussed and plan should be implemented to overcome the problems with avoidance of carelessness and negligence at work. The people and colleagues should show respect and be disciplined towards more experianced and educated persons. The implementation of tough tasks should only be there if it is asked by the head or the managing director to implement such goals required for checking the efficiency and intelligence of the employees in the company.