Question

In: Operations Management

Please write 4 paragraphs with each paragraph containing 50-60 words. Imagine you are the CEO of...

Please write 4 paragraphs with each paragraph containing 50-60 words.

Imagine you are the CEO of a nonprofit community hospital in a small city. An influential patient is in your office with a hospital bill that he received recently for a one-day stay in the hospital (most of the time was spent in the emergency room). The bill, excluding physician charges, was $17,000. The patient thinks this is outrageous and wants to know if you really expect him to pay $17,000 and what the care actually cost the hospital.

What do you tell him?

Solutions

Expert Solution

Hi Mr. __________,

I got to know about your issue via e-mail as one of your employee forwarded your concern. The bill is appropriately charged and based on the services utilized by you for your one day stay at our hospital.

I got to know about your issue via e-mail as one of your employee forwarded your concern. The bill is appropriately charged and based on the services utilized by you for your one day stay at our hospital. We have a separate team for billing who carefully chares based on the services utilized.

We are a non-profit organizations working into the hospital industry from the past 18 years, where we put stress towards quality treatment, we have a good market reputation as well. We might not be excellent in managing the running cost for the hospital though we try the best but we are exceptionally well and never compromise on the patients’ health.

We also operate our hospital business from small city, we constantly face the transportation issue in terms of quick access and getting quality medical equipment’s. We always have to pay a good amount of delivery charges as we are located into city which lacks life amenities.

The doctors and nurse we hire are exceptionally talents and possess a good years of working experience. Almost all of them are beyond the work experience of 12 years. Also to hire such professional in a small city cost more than basics.


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