Which of the following will increase the waiting time in a call center in which the...

Which of the following will increase the waiting time in a call center in which the incoming call gets assigned to the first available server?

A. Add more servers

B. Implement the shortest processing time first priority rule

C. Decrease the variability in servers

D. Increase the average service/processing time

E. Decrease the interarrival time

Both C and D

Both D and E

C, D, and E

Solutions

Expert Solution

The correct options are Increase the average service time and Decrease the inter-arrival time. Hence, the correct option is Both D and E.

keosha answered 1 year ago

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