Question

A business process model was created by a staff member at BISMoB bank and it is believed to have many BPMN syntax errors (BPMN modelling errors). As an experienced business analyst, you are asked to read the process model carefully and find the BPMN syntax errors. This document will be used to educate novice business analysts and future staff so they can improve their process modelling techniques. What you need to do • Find 10 errors on the process model (there are more than 15 designated errors in the model, but you only need to find 10).

Answer 1

BPMN (business process model and notation) Errors are the errors in the process, syntax or coding which is identied when carrying out any activities of banking services. There are certain banking services where BPMN and I-BPMN are used. such as:

1)Account opening

2)Treasury services

3) Documentation

4) Lending

5) Risk compliance.

when we consider BPMN errors, most of the errors are found in the above mentioned activities.

Risks arise like:

1) customer may not find option to open an account after reading information regarding various account opening options and might not be able to upload necessary documents to the database of the banks.

2) When it comes to the credit card, Now a days, everything has become online, where banks BPMN cannot fetch credit rating of a particular customer who intends to apply for a credit card and might show error, there lies an error of relationing of banks database with credit information database.

3) Banks may not also find which customer is looking for what product or service he required, if a BPMN is not automated and workflow is not in proper order. for this banks use cookies to know the information what a customer is looking for.

4) lending services like home loan information, interest rates and other loan types information is not only the requirement but to apply and move and to know the status of loan approval is also necessary. this is possible only when proper BPMN is made.

5) when there is no proper automation between departments and various personnal systems, it creates lack of co-ordination and process out-rage or improper process.

6) Documentation of BPMN and its re-view and change is also necessary when the existing BPMN becomes out-dated and depleted, couldn't compete with the changes in environment and leads to non-satisfaction of customers.

7) we have to consider the proper business process by considering with the various process models and selecting the one which is appropriate and later we have to test and check whether it properly works or not.

8) there should be a separate IT team, as it is mandatorily required for banking companies for discovering errors and de-bugging or removing such errors.

9) Banking personnal sometimes non-cooperative to give idea regarding what type of business model required or may not have knowledge regarding BPMN.

10) The main requirement of BPMN or I-BPMN is that, NO LOOP-holes to be present in the business model and the activities of highly financial nature should be processed further by the authentication of senior personnal within the banks and from the point view of customer then proper permissions to be obtained.

As we know BPMN should be flwaless always, we should keep re-viewing and changing if errors aobve mentioned are found.

Now a days, many outside companies are providing services of BPMN and other technical services including from designing a basic website upto tracking and identifying, satisfying customer needs. so we should always take pre-cautions that our business model should not be duplicated by competitors and models should be preserved.

The main risk is that the data we process and store regarding banks details, transaction details, customer details should be secured and properly linked to database and other significant processes where double-security to be provided because such details must not get in the hands of hackers where the whole liabilities relies on the bank and its technical team.

To mention, these are the above errors when we find at the time of preparing basic BPMN. As didn't find any document regarding above mentioned bank as specified in the question, Unable to find the proper errors existed in the process of BPMN otherwise provided. As business process modeling and notation are riskier jobs, I always suggest you to take help of the expert.

I hope above information is usefull, kindly provide your valuable feedback and like.

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