A sales representative for High Speed Technologies is faced with a demand from an important customer...

A sales representative for High Speed Technologies is faced with a demand from an important customer that is in direct conflict with company policies. The customer wants several product modifications with no change in price. What can the sales rep do to handle this conflict?

Expert Solution

The following are the solutions available with the sales representative:-

1. He can conduct a meeting between the company manager and the customer so as to ensure that they discuss their issues and come to a conclusion

2. The representative can list down the changes required by the consumer and check as to what extent the companies policies would be disregarded. If the proportion is not much and not harmful to the industry then the representative after discussion with the management can go ahead with the changes and deliver the product to the customer.

3. The Representative can check the total expenses required to meet the customers specification and see if the cost to the company is exceeding the benefit to the company. If yes, then the representative should quote a different price to the customer after consulting with the management.

4. The representative should evaluate the loss incurred by the company if the cutomers demand is not met, if the loss is tolerable then the representative should not go against the companies policies.

ekkarill92 answered 1 year ago

SL is faced with a decline in demand due to the downsizing of its major customer....

SL is faced with a decline in demand due to the downsizing of its major customer. LR, the company's controller, is considering a number of changes which may affect the company's profitability. Explain how SL's break-even point would change if: -The selling price per unit decrease. -Fixed costs increased throughout the entire range of activity. -Sales people were now compensated on 75% commission and 25% salary and opposed to 75% salary and 25% commission as they were prior.

An important part of the customer service responsibilities of a cable company is the speed with...

An important part of the customer service responsibilities of a cable company is the speed with which service troubles can be repaired. Historically, the data show that the likelihood is 0.75 that troubles in a residential service can be repaired on the same day. For the first five troubles reported on a given day: a) What is the probability that all five will be repaired on the same day? b) What is the probability that fewer than two troubles will...

As a new sales representative for Madmel Enterprises, you take a long time customer out to...

As a new sales representative for Madmel Enterprises, you take a long time customer out to dinner and drinks. before dinner is over, buy after sharing a couple rounds of top-shelf tequila, you have shaken hands on a deal to sell the customer nearly a one and half million dollars worth of industrial equipment. Madmel Enterprises is the only supplier of this industrial equipment. you have orally agreed on the essential terms of the deal such as price, quantity, delivery,...

An important part of the customer service responsibilities of a cable company relates to the speed...

An important part of the customer service responsibilities of a cable company relates to the speed with which trouble in service can be repaired. Historically, the data show that the likelihood is 0.75 that troubles in a residential service can be repaired on the same day. For the first five troubles reported on a given day, what is the probability that at least 3 troubles will be repaired on the same day?

You are a sales representative for a data management company who has recently closed a high...

You are a sales representative for a data management company who has recently closed a high value sale with a business who now exclusively uses your organization's data management solutions. Outline a one page plan on how you will follow up with this customer and what you will do to ensure that they continue to do business with you.

A dentist causes the bit of a high-speed drill to accelerate from an angular speed of...

A dentist causes the bit of a high-speed drill to accelerate from an angular speed of 1.46 x 104 rad/s to an angular speed of 3.29 x 104 rad/s. In the process, the bit turns through 3.02 x 104 rad. Assuming a constant angular acceleration, how long would it take the bit to reach its maximum speed of 9.56 x 104 rad/s, starting from rest?

a high speed dart is shot from ground level with a speed of 140 m/s at...

a high speed dart is shot from ground level with a speed of 140 m/s at a angle 30 degrees above the horizontal. 1. What is the speed& direction of the dart after 6 sec if the air resistance is neglected. 2. How high above the projection point is the ball after 6 seconds? 3. What is the horizontal displacement of the dart at that instance.

Consider the job of customer service representative who takes telephone calls from customers of a retailer...

Consider the job of customer service representative who takes telephone calls from customers of a retailer that sells online and through catalogs. HR is conducting job design on this job. What measures can an employer take to design this job to make it motivating? What measures can an employer take to design this job to make it ergonomic? Be specific and elaborate.

Customer demand is the only important factor that should be taken into consideration during the planning...

Customer demand is the only important factor that should be taken into consideration during the planning stage of production. Justify your stance and explain why.

Due to high demand from customers and already sold-out products, the IKEA marketing and sales manager...

Due to high demand from customers and already sold-out products, the IKEA marketing and sales manager is being contacted by various customers who wish to buy a total of 50 thousand computer chairs over the next six weeks. Before saying yes to customers the sales manager needs to arrange their manufacturing. To do this they need to use the ERP system to collect relevant data from all departments, including the human resources department. What kind of data would they need...

Question