Question

Consider the job of customer service representative who takes telephone calls from customers of a retailer that sells online and through catalogs. HR is conducting job design on this job.

What measures can an employer take to design this job to make it motivating? What measures can an employer take to design this job to make it ergonomic? Be specific and elaborate.

Answer 1

Everything you need to know about design work. Job design is the process of organizing work into the work required to perform a specific job.

Job design involves the effort to organize tasks, responsibilities, and responsibilities into units of work to achieve specific goals.

HR managers must be very interested in the design and certification of individual work in the organization. Job design is related to the way work is combined to create a complete job in the workplace, while the work process focuses on changing existing jobs - for example, through job reorganization can increase motivation. Around the guidance of a self-managed team.

"Job design is the process of deciding the content of a job in terms of its functions and responsibilities, the methods used in the implementation of the work, the techniques, systems and procedures and the relationships that must be established between the employer and the class." On subordinates and his colleagues, “Ibid.
Creating a job design is the next step in job analysis. As you know, job analysis provides information about the skills and abilities needed to perform a job effectively. Instead, job design seeks to organize work-related tasks and responsibilities to achieve the organization as well as individual goals. Work design is a new term in HRM.

Human resource managers have learned that job design has a significant effect on productivity and job satisfaction. Poorly designed jobs often lead to boredom, increased employee turnover, lower job dissatisfaction, and increased overall costs to the organization. Therefore, job design is an attempt to create a match between job requirements and available HR attributes.

Job design is the process of organizing work into tasks that are needed to perform a specific task. It involves conscious efforts to organize tasks, responsibilities, and responsibilities within the unit to achieve specific goals. HR managers must be very interested in the design and certification of individual work within the organization. The approach to motivating employees is an internal and external desire to make the effort and action necessary for work-related activities. It is broadly defined as "the psychological force that determines the direction of one's behavior in the organization, the level of human effort, and the level of one's struggle." It should also be noted that "motivation can be thought of as the willingness to expend energy to achieve goals or rewards at work is defined as" the sum of the processes that affect the motivation and maintenance of related behaviors and job settings. "Employee motivation is essential to organizational success because motivated employees are generally more productive in the workplace."
Motivation is the driving force that an individual has in their work or activity to achieve the ultimate goal. There are many theories about the best way to motivate workers, but everyone agrees that a better workforce means a more productive workforce.