Question

1. Explain how to document telephone messages accurately?

2. Discuss examples of diversity:

 a. cultural             b. social                 c. ethnic

3. In your own words explain how to greet and register a new patient?

Answer 1

1) Taking the Message
The best way to start is to jot down the caller's name and confirm the spelling. It is important that this is accurate. Next, ask for the caller's phone number, and repeat the phone number to them. This gives reassurance to the person on the other end that you have noted everything accurately.Telephone etiquette is a very important area of Legal Secretary work. There are ways in which to answer the telephone professionally and to take a message when needed. Taking the message incorrectly, especially when working as a Legal Secretary, as a PA or in other legal capacities at an office, can lead to problematic situations for the caller’s case or even for their overall faith in the firm’s competence.The person who answers the phone acts as the representative of the company. Whenever you pick up a call, whether you answer the phone often and take messages or you answer it just once in a while, you are the representative. You are the one who is making an impression on the person at the other end of the phone.Answering the phone is just as important as taking down the message. Always provide your name and the name of the company; then ask how you may help the person. This helps the individual realise they have the right company, and it gives them a name to put to the voice of the company’s representative (you). And by asking how you can help them you have opened the door to get them to tell you their name and what they require.It would be great if you could always transfer a phone call immediately to the person the caller is asking for, but as we all know, this is not always possible. For the instances in which you need to take a message, make sure you have your message pad or a piece of paper handy.
Let the caller know that the person they requested is unavailable but you can take a message to pass on to them.The best way to start is to jot down the caller’s name and confirm the spelling. It is important that this is accurate.Next, ask for the caller’s phone number, and repeat the phone number to them. This gives reassurance to the person on the other end that you have noted everything accurately.Once you have the name and phone number, ask what information the caller would like you to pass on to the person they are trying to contact. Since you may work in a legal office, where privacy is vital, this gives the caller the ability to explain whether they wish to discuss a case, ask a question or just ask the person they are trying to reach to call them back.If the caller wishes to leave more information in the message, ensure that you take it down accurately. As always, confirm that you have noted everything correctly in the message.Now that you have the message, thank the caller, explain that you will pass the message on to the appropriate person as soon as possible and give the caller a time frame for when they may hear back.The final stage is to give the message to the appropriate person and to let that person know the caller is expecting to hear from them.Always remember to remain polite, patient and professional when taking calls.
2) 1. Cultural diversity means that a group contains people of different races, religions, ages, ethnicities, genders, sexual orientations, socioeconomic statuses, nationalities, and more. Diversity benefits the workplace because people from various backgrounds have different perspectives.Usually, cultural diversity takes into account language, religion,race, sexual orientation, gender, age and ethnicity.
2. successful community in which individuals of different race, ethnicity, religious beliefs, socioeconomic status, language, geographical origin, gender and/or sexual orientation bring their different knowledge, background, experience and interest for the benefit of their diverse community.
3. Diversity means having a range of people with various racial,ethnic, socioeconomic, and cultural backgrounds and various lifestyles, experience, and interests. Having a variety of individuals and points of view represented in the department.Diversity is a group of people who are different in the same place.
3) Most patients want physicians to greet them with a handshake and to introduce themselves using their first and last names.The first step in developing trusting relationships with patients is an appropriate introduction. Patient registration is a complex process that requires a considerable amount of preliminary patient data input, including: Collection of patient demographic information, including personal and contact information. Patient referral or appointment scheduling. Collection of patient health history. One of your most important tasks as a medical assistant is keeping patient medical records current. You'll record a patient's current weight and blood pressure, and key their pre-exam interview responses into a computer database.Medical assistants (MA) job description includes performing a variety of duties. These duties vary from job to job. Their medical director assigns MA duties. A medical director is a physician under whom the medical assistants work. MA help the doctor’s office run efficiently. Typically, they work in both the front and back areas of the doctor’s office.Medical assistants are unlicensed caregivers who work primarily in doctors offices and clinics, although they may also work in hospitals in some states. Each state determines what a medical assistant is allowed to do, so their tasks may vary from one state to another. In all states, however, a medical assistant must work under the supervision of a doctor or licensed nurse such as an RN or LPN/LVN.