In terms of financial outcomes, on average, firms with high customer satisfaction tend to: do better...

In terms of financial outcomes, on average, firms with high customer satisfaction tend to:

		do better than other firms
		do about the same as other firms
		do worse than other firms
		can’t really say with the information given

Expert Solution

In terms of financial outcomes on average,firms with high customer satisfaction tend to:

Do better than other firms.

Explanation:

In terms of financial outcomes,on average,firms with high customer satisfaction tends to do better than other firms beacause customer satisfaction is a measure of how satisfied the customers are with the service and products of companies or firms, which directly influences and affects positively the profitability of the firm in terms of financial outcomes.A correlation exits between financial performance of a firm and the customer satisfaction.More satisfied the customers are,better is the financial performance of the firm and thereby better financial outcome.This dimension also affects the future financial outcomes of the firm positively.Since customer satisfaction leads to increased sales,repeated purchases, increased credit worthiness and brand loyalty,therefore firms with high customer satisfaction tends to do better than other firms in terms of financial outcomes.

Rahul Sunny answered 1 year ago

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