Question

With reference to your most recent visit to a restaurant, explain how the enhancing and facilitating elements of the Flower of Service influenced your satisfaction.

Answer 1

Enhancing Elements:

• Consultation: Both the manager and the waiter had sound knowledge of the menu and suggested what was the best for the dine. With suggestion of apporximate time for preparation of main course, they advised on alternative starters to begin.
• Hospitality: Well hygienic toilets were maintained. There were spacious and comfortable waiting lobbies. Free beverages were added hospitlaity benefits provided.
• Safe keeping: Facilities like proper hand sanitisation facilties, temperature check, social distancing was greatly followed as per the Covid 19 precautionary norms. Valet parking, locker rooks and coat rooms were functioning effectively.
• Exception: Suggestions, complaints and feedback boxes were placed and restaurant was very well welcome for the same. Erring customers were tactically and politely calmed down. Restaurant gave vouchers or replacement food to customers who suffered stale and inferior quality food or had bad experience dining there.

Facilitating Elements:

• Information: The Menu along a with its prices were grouped and precisely classified. Home delivery instructions were clearly explained. Billing was very brief and accurate.
• Order taking: Table reservation, ordering food was systematic and easy.
• Billing: Billing was brief and accurate with proper break ups of item, quantity, totals, taxes and other information. Self billing and mail billing was also added flexibility.  
• Payment: Although we paid cash, the restaurant had facilties to pay in drafts, cards or credit too.