Question

In: Operations Management

The restaurant owner Lobster Jack wants to find out what the peak demand periods are, during...

The restaurant owner Lobster Jack wants to find out what the peak demand periods are, during the hours of operation, in order to be better prepared to serve his customers. He thinks that, on average, 60% of the daily customers come between 6:00pm and 8:59pm (equally distributed in that time) and the remaining 40% of customers come at other times during the operating hours (again equally distributed). He wants to verify if that is true or not, so he asked his staff to write down during one week the number of customers that come into the restaurant at a given hour each day. His staff gave him the following data:

Time Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7
5:00pm-5:59pm 15 19 21 20 12 15 15
6:00pm-6:59pm 30 23 24 25 28 29 26
7:00pm-7:59pm 36 29 39 35 39 30 32
8:00pm-8:59pm 29 33 23 29 24 32 27
9:00pm-9:59pm 21 20 12 19 18 14 20
10:00pm-10:59pm 12 12 15 12 10 15 14
11:00pm-11:59pm 8 7 9 10 12 12 9


Help the manager figure out if his instincts are correct or not. Use a Chi-Squared test to see if the observed distribution is similar to the expected. Use the average demand for a given time as your observed value.

Solutions

Expert Solution

Let our two Hypothesis be at 5 % significance level :

Null Hypothesis :H(0) = Observed = Expected

Alternate Hypothesis: H(1) = Observed ≠ Expected

Day
Time Interval 1 2 3 4 5 6 7 Average
5:00pm-5:59pm 15 19 21 20 12 15 15 16.71429
6:00pm-6:59pm 30 23 24 25 28 29 26 26.42857
7:00pm-7:59pm 36 29 39 35 39 30 32 34.28571
8:00pm-8:59pm 29 33 23 29 24 32 27 28.14286
9:00pm-9:59pm 21 20 12 19 18 14 20 17.71429
10:00pm-10:59pm 12 12 15 12 10 15 14 12.85714
11:00pm-11:59pm 8 7 9 10 12 12 9 9.571429
6:00pm-8:59pm Rest of the Day
Percentage 60% 40%
Observed 88.85714 56.85714
Expected 87.42857143 58.28571429
O-E 1.428568571 -1.428574286
(O-E)^2 2.040808163 2.04082449
(O-E)^2/E 0.023342577 0.035014146
Summation((O-E)^2/E) = 0.058356723
Chi-Squared Statistic = Summation((O-E)^2/E)

Since the number of values is 2 the degrees of freedom is n- 1= 2-1 = 1

and the level of significance is at 5 %;

according to the chi-squared chart at of = 1 and 5 % level of significance, the critical value is = 3.84 ;

Since our chi-squared value i.e 0.058356723 is lesser than the critical value, we accept the null hypothesis i.e :

Null Hypothesis :H(0) = Observed = Expected

i.e observed values are equal to the expected values.

Hence we can say that the observed distribution is similar to the expected.


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