Question

Adam Fresnel is the manager of a customer-service department bases in a call center. The eight members of his team performed well in the last year, evidenced by high levels of satisfaction reported by customers. To increase customer satisfaction, Adam hired two additional employees. However, customer satisfaction ratings started to drop. Employees began taking longer breaks together and waiting longer to pick up calls because they are chatting with one another. In addition, the workspace became noisy and crowded with ten people taking calls at the same time. Adam is wondering if hiring additional employees was a good move. A contingency plan is a backup plan that outlines alternative courses of action to take if other plans prove unproductive or circumstances beyond control change. What kind of contingecy plan should Adam consider?

Answer 1

Contingency plans are an important part of your overall business continuity strategy because they help ensure your organization is ready for anything. Many large businesses and government organizations create multiple sets of contingency plans so that a variety of potential threats are well-researched and their appropriate responses are fully practiced before a crisis hits.

To create a contingency plan for your organization, follow this five-step framework:

1. Identify/Prioritize your resources

2. Pin point the key Risk

3. Draft your Contingency Plan

4. Distribute your Plan

5. Revisit the Plan

Some of the ways to Reduce Downtime.

Increase and Improve Staff Communication.

Hold Regular Staff Evaluations.

Set Specific Manufacturing Plant Goals.

Conduct Regular Manufacturing Equipment Maintenance.

Upgrade Your Manufacturing Equipment.

Track Manufacturing Downtime Carefully.

Properly Train Production Line Employees.