Question

Q2. Critically discuss two issues that are addressed through collective bargaining in South-West Trains and their impact on organizational performance???

‏Case Study Employee Relations at South-West Trains The company has a well-established collective bargaining agreement with ASLEF, the RMT, TSSA and AMICUS, which operates through the South-West Trains Company Council. This agreement gives the unions negotiating rights on a range of issues, including pay and terms and conditions of employment. They are also consulted on issues relating to performance and attendance, ` IN SEMESTER INDIVIDUAL ASSIGNMENT 2 Module Code: BUSS 1704 Module Name: Employee Relations Level: 6 Max. Marks: 100 Employee Relations (BUSS 1704) – Spring - 20 – CW2 (Assignment) – All– QP MEC_AMO_TEM_034_01 Page 2 of 14 changes in working practices, and redundancy. The Company Council is supported by a number of smaller groups. South-West Trains needs to ensure that it can involve and engage all staff, not just its union members. A number of employees are not represented by a union and have a limited formal voice in the company. In addition, the firm’s ‘Tell Us’ employee survey shows that a percentage of staff don’t feel they’re consulted about major decisions. These factors, combined with the approach of the new Employee Information and Consultation Regulations requiring that all staff are included in consultation arrangements, led the company to review its existing arrangements. The company would prefer the current collective-bargaining machinery to be adapted to allow non-union representatives to be informed and consulted alongside union representatives. However, other options may be possible, including establishing employee forums that would be open to all staff and would operate in parallel to the Company Council. Although it has a very good working relationship with all the unions, the company has moved away from relying solely on collective machinery to inform and consult employees. It takes responsibility for communicating with all employees and has improved its direct methods of communication. It holds ad hoc forums on specific issues to generate feedback from employees. Staff surveys have shown that employees want face-to-face communication, where possible through their line manager. ‘Time with your manager’ sessions have been introduced for operational staff to ensure that individuals have regular conversations with their line manager. HR seeks to get across the message to line managers that negotiating skills are basically communication skills, and that authentic conversations are needed to establish trust-based relationships with employees. ‘Partnership’ in the company is seen as being essentially between employer and employees, while the relationship with the trade unions is a professional one. In addition to regular team briefings by line managers, the company is increasingly using email and the company intranet to communicate with employees.

Answer 1

Answer:

South-West Trains is a company with a settled collective bargaining agreement. Collective Bargaining is a significant apparatus to haggle with their employees about the different terms like pay and terms and conditions of business. Issues identifying with performance and attendance are additionally being counseled.

Two significant issues, which tended to through collective bargaining in South-West Trains are as below :-

1. Performance and Attendance:

The procedure of employee performance and attendance are basic for the authoritative working and maintanance of the smooth work process at South West Trains. The procedure fo Collective Bargaining drives and lifts work-place collaboration and furthermore guarantees the collective inclination among the employees and builds employee interest in the different hierarchical procedures in this way improving employee performance and decreasing employee non-appearance and turnover. The collective bargaining furnishes the employees with a "Voice", the nearness of a gathering which is explicitly made so as to address their(employees) issues and issues will help the specialist trust in the associations and hence help in all out by and large hierarchical performance development.

2. Wages and terms and conditions:

The procedure of Collective bargaining guarantees that the employees of the association i.e South-West Trains are given with the satisfactory wages and legitimate working-conditions, the procedure of collective bargaining help's in making the employees increase a decent amount as an end-result of their work. This orderly and appropriate redressal fo the employee's needs and rights helps in boosting employee spirit and along these lines helps in upgrading the specialist inspirations and all out by and large authoritative performance.

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