Question

What is knowledge management? Identify and discuss using appropriate examples three technologies that a Ghanaian firm can use to effectively
manage knowledge.  

Answer 1

Knowledge management is an effective way of storing, preserving, analyzing, and sharing of knowledge of an organization. It boosts up the decision-making efficiency of an organization. It is considered as a multidisciplinary approach that can help an organization to achieve its objectives with the best use of knowledge. Tableau's knowledge base can be a significant example of knowledge management. It has a wide range of search features that helps users to get an appropriate answer to the specific solutions along with articles, and product-specific knowledge. Ghanaians firms need to use various applications of technologies of knowledge management. It can boost up the [productivity of the organizations.

examples of three technologies that a Ghanaian firm can use to effectively

manage knowledge are as follows:

• Content management system: The Ghanaian firm can use a content management system as a knowledge management technology to create its web contents. An effective content management system includes document management, vision control, workflow control, and work collaboration which can help the firm.

• Customer relationship management software: it is the most accessible knowledge management system that can be used by the Ghanaian form to communicate its target customers consistently. The software allows the automatically informs the registered customers about the new product, price, and service details.

• ERP system: ERP is a system that can be the most effective technology for a Ghanaian firm to recognize employees, consumers, business partners, and social beings.