Question

Role playing exercise/Scenario-

Pricilla Longfellow, a 30-year-old woman, comes into Dr. Fran Practon's office with her mother. She is having an ingrown toenail looked at today to see if surgery is needed. She has experienced traumatic brain injury from an automobile accident that occurred when she was 18 years old. She has difficulty speaking and has a level of understanding somewhere between that of a 5- and a 7-year-old. You will be greeting her at the reception desk and collecting a copayment. The patient is emphatic about wanting to see the physician herself and tells her mother, “I can do it by myself, I don't need you.” Role-play the communication between the administrative medical assistant, the patient, and her mother.

Directions: Write the complete dialog between the administrative medical assistant, the patient, and her mother. in complete descriptive sentences in paragraph form using the concepts below. Factors to include in your scenario:

1. Greet the patient warmly; address the patient by name.

2. Act professionally and keep the conversation focused.

3. Speak slowly and in a calm manner.

4. Select simple words and short phrases.

5. Use verbal and nonverbal cues.

6. Use tone of voice to express concern; do not raise your voice.

7. Repeat and rephrase the message as necessary.

8. Use demonstration when appropriate to reinforce the message.

9. Allow more time than usual.

10. Reassure the patient and do not overload her with information.

11. Inform the patient of what to expect prior to it happening.

12. Exhibit tolerance and sensitivity; do not force answers.

13. Remind the patient why she is at the physician's office; orient her to reality.

Answer 1

Medical assistant-"Gud morning "Priscilla Longfellow.How are you?

Priscilla-I m gud.

Medical assistant-Yes,now tell me what is your problem?

Pricilla-sir i had an accident at the age of 18 and i got a injury in brain .i m having problem in speaking.

Medical assistant-be. Call and relax pricilla.

Pricilla-I want to speak fluently and everyone is making joke for me.

Medical assistant-be relax

Pricilla-I want to be normal.I have ingrown toenail.please see does it need any surgery.

Medical assistant-Don't worry. Everything will be fine.

Pricilla-I came here to meet you that u will solve my problem

Medical assistant- do you know what is this place?

Pricilla-I dont know.

Medical assistant-This is hospital where u will get treatment.

Pricilla-I want to go home.

Medical assistant-calm and relax .U will be normal .

Pricilla-I want to go home.

Medical assistant-It is almost 12 years what other problem do you face?be comfortable.

Pricilla-I have headache.

Medical assistant-It is a long process. It can take time for Ur recovery to fully fit.but dont worry. I am here to solve your problem.

Pricilla-Thank you

Medical assistant-Ok relax ,today you ho home and from tomorrow we can start your treatment.I m here to solve your problem.Take care. Go safely.

Pricilla-Thank you...bye...