Question

Role playing exercise/Scenario-

Mrs. Gretna, a 50-year-old legally blind patient, comes into the office to have her back checked. She is complaining of lumbar pain. The physician has asked you to escort Mrs. Gretna to his office where he would like to obtain information before the clinical medical assistant escorts her into an examination room. Role-play the communication between the administrative medical assistant and the patient.

Directions: Write the complete dialog between the patient (the elderly female) and the administrative medical assistant in complete descriptive sentences in paragraph form using the concepts below. Factors to include in your scenario:

1. Approach the patient cheerfully and identify yourself by name.

2. Look directly at the patient, greet her by name and speak clearly in a normal tone and speed.

3. Inform the patient of others who are in the same room or area.

4. Let the patient know exactly what you will be doing.

5. Ask the patient if you could take her hand to show her the surroundings.

6. Escort the patient to the physician's office, look for obstacles along the way, and provide verbal cues.

7. Inform the patient of the location and tell her when you leave the room; knock before reentering, even if the door was left open.

8. Explain the sounds of unusual noises and office machines.       

9. Use large-print material when available.

Answer 1

1.This is Dr. X working as a senior physician here . Please be comfortable first.
2.Hello gretna !!!please have a seat. This is 'name of the medical staff'. Please be comfortable first and then tell me about the issue you are facing currently.
3. Mrs gretna this is my team who are working with me and these are some patients who are waiting for their turn. No need to worry ,just sit relax and comfortable share your issues.
4. So we are going to start your non surgical trearment first which includes:
1. Spine cell repair
It will reduce the pain and also repair the damaged cells.
2. Digital spine analysis
For accurate diagnosis
3. Isolation treatment
For faster results
4. Recurrence managment
To prevent future back pain.