Question

Job title: Hotel Operations manager

• what competencies are required to do that job? List 5 core of competencies and 3 functional competencies in detail and describe them and create scoring criteria and also create a job advertisement for this job role
• Find what is the salary range and the benefits offered for this job role in real companies

Do a search from a different website and provide the references

Answer 1

5 core competencies

1. Strong leadership skills: An operational manager can be in charge of many aspects of a hotel's function including housekeeping, human resources, facility security, public relations, social media, food and drink service, sales and financial so to control all around it the manager want highly potential leadership skill
2. High level of responsibility and accountability: the manager has to developing and implementing strategies that will ensure organization good going and the responsible one for all the activities done. The manager want to ensure all the activities are done according to preplanned.
3. Strong management, communication and organizational skills: the organization growth is according to the managers skill and also needed good communication skills for transferring ideas and thoughts
4. Be an excellent role model: Hotel managers have to don't multiple hats for their role. Training and development of the hotel staff is yet another important duty of a hotel manager. Every manager is aware of the direct relationship between happy guests and content employees.
5. Self awareness: focus on your own and how your actions, thoughts, emotions affects others

3 functional competence

1. Guest experience and customer relationship: Create a good relationship with guests by pay close attention to the guest's requirements, review feedback positive and negative reviews, spend time in addressing issues lend the personal touch etc..
2. Reputation management and branding: online hotel review are gaining prominence over the recent years by using this managers know why one must prioritize online reputation management and branding over all other task.
3. Revenue and budget management: the hotel industry is often vulnerable to the changing economic conditions. Hotel managers must keep a constant watch on economic trend and should be able to strategize to drive high levels of occupancy.

Job advertisement

Operation Manager -Hotel

experience: 8-10

salary : 550000-600000 PA

Job description: candidate should have 8 to 10 years of experience in the similar position in 3 star hotel and experience in restaurant management too with degree/diploma in hotel management. Candidate should possess good leadership quality with gobetter attitude, good personality, excellent communication skills and people skills. Candidate will be over all responsible for hotel operations and administration

Salary for operation manager will be around 550000-600000 INR PA