In: Operations Management
Discuss the need to integrate the ERP with SCM and CRM solutions ( text should be on atleast 1- 1.5 pages of word file)
CRM (Customer Relationship Management) and SCM (Supply Chain
Management) are two other types of enterprise software that are
widely used in corporations and non-profits. While the key goal of
ERP is to improve and optimize internal business processes, CRM
seeks to improve customer relationships, and SCM aims to facilitate
collaboration between organizations, suppliers, manufacturers,
distributors and partners.
ERP for systems perspective, as often as IT concepts and other
businesses, is defined in many different ways. A good definition
should have several goals:
1. He answers, "What is ...?"
2. It provides the basis for defining more detailed concepts in the
field - ERP-Software. E. ERP- System, ERP-implementation
It provides a general basis for comparison with related concepts -
CRM, SCM, etc.
3. It helps answer important questions in the field - the benefits
of ERP Causes of ERP errors. Etc.
Integrate the ERP with SCM and CRM solutions based on system theory
can serve these purposes.
ERP is a system with its goals, components and limitations.
Purpose of the ERP System - The purpose of the ERP is to improve
and optimize internal business processes, which generally requires
a complete reorganization of current business processes.
ERP System Components - An ERP system component is an integrated
component of the Management Information System (MIS).
ERP Software - Software based on ERP module is the core of the ERP
system. Each software module automates the business activities of
functional areas within the organization.
Common ERP software models, This includes product planning, purchasing of parts, inventory control, product distribution, tracking, ordering, finance, accounting, and the HR aspects of the organization.
Business Process - Business processes within an organization fall
into three levels - strategic planning, management and operations
management. ERP is popular as a solution to support or optimize
business processes at all levels. Much of ERP success is limited to
a combination of different functional areas.
ERP Users - ERP System Users are employees of organizations of all
levels, from employees, supervisors, middle managers to
managers.
Hardware and Operating Systems - Many major ERP systems are based
on UNIX. Windows NT & Linux is another popular operating system
for run applications. The legacy ERP system can use other operating
systems.
Boundaries of an ERP System - The boundaries of an ERP system are
usually smaller than the boundaries of the organizations
implementing the ERP system. In contrast, the boundaries of supply
chain and e-commerce systems extend to suppliers, distributors,
partners and customers. However, in practice, many ERP
implementations involve integrating ERP with external information
systems.