Question

Clearly define and distinguish Enterprise Resource Planning (ERP), Customer Relationship management (CRM) and Enterprise system (ES) how do these systems relate to each other?

Answer 1

Enterprise Resource Planning (ERP) pre-packaged business management software used to improve the performance, profitability, and productivity of the enterprise.

Customer Relationship Management is shortly known as CRM. It is a computer software, specially designed to capture every minute detail about the transaction of the company with the clients and customers

Enterprise systems are software applications that have cross-organisational capabilities as opposed to department or group-specific programs. They allow for collaboration and communication across the organisation through collection of data that is accessible and usable by multiple departments.

DIFFERENCE

1-ERP is a software designed to improve the overall efficiency,profitability of an enterprise

CRM is introduced to record  every transactions of company with their customers

ES is designed to make communication,collaboration in the organisation by collecting data and that can be useful to every departments

2-ERP was introduced in the year 1960-70

CRM was introduced in the year 1990

ES was introduced in the year Mid 1990s

3-ERP focused on enterprise

CRM focused on customers

ES focused on each departments

4-ERP Engaged in reducing cost

CRM is engaged in increasing sales

ES engaged in collection of data and provide information to each departments

SIMILARITIES

1-all three are computer software introduced to increase the profitability of enterprise

2-all are based on organisational transactions

3-ERP and ES are using internal information