what does defusing mean

Expert Solution

Defusing means decreasing or reducing the intensity of purticular situation, usually negative in nature.De escalating an intense situation is happening here.For example if we have to manage an agitated patient we have defuse their anger by various means neutralize the situation there by promote positive helth care outcome.

Communication techniques have important role in defusing patients anger.The techniques can be used are;

- stop provoking activity,listen their views and convey them the information that we are ready to listen by facial expressions, eye contact,clarify our doubts about their viewsetc.Don' t interrupt their thoughts or argue them rationally.

- Remain calm, don't get angry or take their views personally

- Show sympathy and acceptance

-Be ready to apologise for our mistakes to make them calm.

So through these methods we can defuse the patient anger and resolve the problem to continue therapeutic relationship,ootherwise it will lead to a break in therapeutic process.

Nightingale answered 2 years ago

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