Question

Communication, as a management function is the process of creating, communicating and interpreting ideas, facts, opinions and feelings about work. performance, organizational effectiveness and efficiency as well as goals attainment in organisation.

1. Explain how communication is used in your organization as part of management of care process.
2. Discuss what tools is in use to ensure patient safety in your organisation and provide reason why these tools are essential.

Answer 1

i. Explain how communication is used in your organization as part of management of care process.

ANSWER:

communication is used in every steps as part of management of care process in our organization. Effective communication is used during screening, assessing, stratifying Risk, planning, implementing care, following-up, transitioning (transitional care), communicating post transition, and evaluating.

Communication is pivotal to health care outcomes, which includes patient safety and patient satisfaction. Communication reduces the chances of a breakdown in continuity of care, builds relationships and understanding.

When health care professionals are not communicating effectively, patient safety is at risk for several reasons like lack of critical information, misinterpretation of information, unclear orders over the telephone etc. which can creates situations where medical errors can occur.

ii. Discuss what tools is in use to ensure patient safety in your organisation and provide reason why these tools are essential.

ANSWER:

Tool used to ensure patient safety in our organisation is SBAR

SBAR is a standardized communication format which utilized as a situational briefing guide for staff and provider communication regarding changes in patient status or needs for nonemergent events, related issues, or for events on the unit, in the lab, or within the health care team. SBAR is an acronym for:

• Situation: What is going on with the patient?
• Background: What is the clinical background or context?
• Assessment: What do I think the problem is?
• Recommendation: What do I think needs to be done for the patient?

This tool is essential because

· It provides a standardized means for communicating in patient care situations, it is effective in bridging differences in communication styles and helps to get all team members in the same movie

· It can be used in any clinical domain, and has been applied in obstetrics, rapid response teams, ambulatory care, ICUs, and other areas