Question

Communication, as a management function is the process of creating, communicating and interpreting ideas, facts, opinions and feelings about work. performance, organizational effectiveness and efficiency as well as goals attainment in organization.

i) explain what you understand from perception and communication,

(ii) explain principles of perception,

(iii) describe and explain non-verbal & body language influence in communication

(iv) what you as a manager understand from applying effective listening skills in practice.

Answer 1

(i) Basically, perception is the method of saying some useful information in a very organised way. Different people may have a different perception and this may differ the same information as interpreted differently.

Communication is just the process of sharing information, any ideas or feelings.

(ii) There are generally 5 principles of perception-

a-Proximity

It is the state of being close.

b-Similarity

It is the state of being look alike

c-Continuity

The state of doing something continuously

d-Closure

It is an act to close something

e-Connectedness

It is the state of being connected.

(iii) Non- verbal communication means communicating without using any words through gesture and posture.

Body languages affect communication so much. I mean if someone is talking to you and you and seeing here and there or if you are doing yawn while listening or if you have bad body language, all of these will affect your communication.

(iv) Applying effective listening skills in practice will not only impress the speaker but it will also help you to gather a lot of information from the speaker. This will help you to put your view very clearly as well.

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