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In: Operations Management

This question involves analyzing the advantages of an organization that offers quality services that are related...

This question involves analyzing the advantages of an organization that offers quality services that are related to human resources. Specifically, think about two major areas of a performance evaluation: (a) quality and (b) remaining positive throughout. Use your critical-thinking skills to describe some techniques that you could apply toward quality and positive service while conducting a performance evaluation for an employee. Your response must be at least 200 words in length.

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Expert Solution

During performance evaluation it is not necessary to consider every minute detail of an employee. Performance evaluation should consider job knowledge and skills, quality of work, quantity of work, work habits and attitude. The job evaluator should keep in mind that an employee is also a human being and not a machine to be perfect at every job. There can be Times when mistake is done by an employee, in such a case depending on magnitude of mistake the job evaluator should take proper decision, rather than magnifying a small problem evaluator can ignore the mistake and give the employee some positive motivation and courage to perform the job effectively next time.
Because if the mistake is magnified then there are chances that employee will get very demotivated and repeat similar mistake due to loss of concentration and focus. Remain positive during performance evaluation and performance review and always consider to give second chance to an employee so as to improve his job oriented skills and knowledge. Only a positive attitude can help to overcome a negative situation, and the negative attitude will only create more problems and will not lead to solution.


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