Question

This question provides you with an opportunity to analyze the advantages of an organization that offers quality customer service. First, describe what it means to you to provide quality customer service for both internal customers and also external customers. Second, use your critical-thinking skills to explain how quality customer service can impact an organization's entire culture. Your response must be at least 200 words in length.

Answer 1

It can strongly be stated that there is no substitute of quality customer service that is provided by organizations to the customers and this is generally a core capability of the organizations. Providing quality customer service means that the organization needs to take care of the transaction details even after the deal is complete. For example a person purchase a laptop and even after the deal is done the seller actually enquires about the performance of the product and if there is any issue or not, this is an example of a quality customer service. If we look at Amazon as an organization we will see that Amazon is widely popular because of its customer service quality that it delivers to the clients. I believe that an organization actually benefits from quality customer service because it actually increases the popularity and acceptance of the organization and also makes the organization trustworthy.

Quality customer service has a prolong impact on the industry and once an organization achieves the tag for being good performer it actually benefits a lot and it helps the organization in attracting more and more business. Selling a product is one aspect and providing quality customer service is another aspect of the business and both are equally important as the fate of the business depends largely on both the aspects. As conveyed that the advantages are huge as both the internal and external customers actually possess a trust on the organization which actually motivates the organization and its employees to perform at this level. I believe that customer service should be considered as s strategy which should help the organization perform better and attract more business and there is no way this strategy can be avoided.