Question

describe a situation in the workplace where the principles of effective communication were used.(80-150 words)

Answer 1

Commutation is a key skill for leaders in any workplace. Effective communication is bilateral. The person sending the message also becomes the receiver of message , and viceversa. Nurses should be conscious of this message sending and be aware of taking on both roles during conversations. The American Nurses Association and AONE ( the American organization of nursing executives ) believes that effective communication goes beyond merely understanding the message .Effective communication requires an understanding of a message's intent , the speaker's purpose in delivering the message, and the speaker's expectations about what the listener will do with the message once received. This communication also calls for an understanding of message's context, or how it fits into a wider dialogue. In forms of daily communication, nurses should focus on all parts of the message, not only on the words they here , to effectively communicate with both collegues and patients.

Communication in the workplace is one of the signs of a high performance culture. Exchanging information and ideas with in an organisation is called workplace communication. However, effective communication occurs when a message is sent and received accurately. In every aspect of life, effective communication is important to success and happiness. Effective communication in the workplace is central to all buisness goals.

The content of the message you are trying to get across is the starting point of effective communication. It is imperative to ensure that what you are communicating is clear and that the information is accurate. Whether you are sending out a mass mail to all of your employees or simply having an informal conversation by the water foundation, it is important to know what kind of information you should be communicating in order to be successful in this area. For informal conversations, avoid controversial topics and matters that are too personal , as discussion of emotion-evoking matters or gossips can sometimes lead to loss of professional credibility . Communicate face to face when ever possible. Provide clear information . If you do not communicate clearly, and accurately, it can cause confusion instead of clarity.

Combine verbal and nonverbal communication. If you want to become a more effective communicator, you need to understand the importance of non verbal communication. Be mindful that, your verbal and nonverbal messages are in agreement. Listening is an important communication skill that many people do not possess. Most conflicts is a result of poor listening. Inorder to share information with another person, you have to hear what is being communicated.

Asking questions not only shows you were listening, but also confirms that you understood the other person.

Handle conflict with diplomacy. If you feel someone misunderstanding , talk to him or her about it as soon as possible.

Refrain from gossip. If your co-workers have a habit of gossiping about others in the office, simply listen and smile,band get back to work.

Avoid being personal with co-workers. Be aware of disclosing too much personal information to the people you work with. Aim to be friendly,buet professional.

Avoid discussing controversial topics. Try to keep the topic of conversation in the workplace neutral. Refrain from discussing politics or other controversial topics inthe office to prevent offending anyone.

Offer positive feedback. if your co-worker performs a task well, tell him or her . Providing positive feedback is a great way to improve workplace communication.

Thankyou