Question

1 Does it feel comfortable to have a conversation concerning conflict? Did it feel comfortable and natural to use the DESC tool?

1b How might someone gain confidence and comfort in engaging in difficult conversations?

Answer 1

INTRODUCTION

The word conflicts has been derived from Latin CONFLICTUS,COM meanns together,FLIGERE means to strike.Conflict is a natural process and an individual process found in every society,and it is of brief duration ,temporary and intermittent in character

DEFINITIONS

- According to Oxford dictionary' conflict is a serious disagreement or argument,typically a protracted one"

-Conflicts in Psychology,it is the arousal of two or more stong motives that cannot be solved together

- According to Erik Eriksons theory of pychosocial development,conflict is a turning point during which an individual struggles to attain some psychological quality,sometimes referred as a psychological crisis

NATURE OF CONFLICTS

-Universal

-Individual

-Cumulative

-May be as a result of opposing interests

-Disrupts unity in society

-May be latent or overt

QUESTION-1

Conflict is a natural process and is a sruggle between two persons to aceive the goals

-Yes ,we can feel comfortable to have an conversation concerning conflicts

-The reasons behind this as follows;

1-To find out the main risk factors or sources of conflicts in workplace such as;

-Main sources are as follows;

A -INTERPERSONAL INTERACTIONS

B -ORGANIZATIONAL STRUCTURE

C -CHNANGE

D -EXTERNAL FACTORS

A -INTERPERSONAL INTERACTIONS

-personality,cultural background,moral values,experiences,language barriers,communication skills,misinterpretations etc

B-ORGANIZATIONAL STRUCTURE

-office hierarchy

-ethics and standards

-resource allocations

C-CHANGE

-new technology

-changes may produce lots of confusions

-unfamiliar tools and methods

D-EXTERNAL FACTORS

-economic factors

-the government and other stakeholders may create new changes

2-We can reduce the conflicts by the following things;

-be clear about the issues

-create your own goal

-adopt with the current situations

-self control and manage emotions

-be comfortable with silence

-maintain relationships

-be constant and impartial

-develop proper communication skills

-training to handle conflicts

-know how to satrt and end

3-According to THOMAS-KILMANN MODEL,going to explain you how to manage conflicts,

-COMPETING-

-ACCOMODATING

-AVOIDING

-COLLABORATING

-COMPROMISING

The outcomes of the conflicts will be depends on ;

-YOUR PERFORMANCE

- The outcomes are categorized into FOUR'

-WIN/LOSE

-WIN/WIN

- LOSE/LOSE

-LOSE/WIN

4-To asess for the general causes of the conflicts and do for a better change,the main causes are;

-SCARCITY OF RESOURCES

-ATTITUDE CHANGES

-POOR COMMUNICATION

-INADEQUATE ORGANIZATIONAL STRUCTURE

-LACK OF TEAM WORK

-LACK OF CLARITY IN ROLES AND RESPONSIBILITIES

5-To assess for the major disadvantages or effects;

-ABSENTEEISM

-IMPROPER DECISION MAKING

-DE-MOTIVATION

-EXTREME STRESS

-LACK OF INTERESTS AND CREATIVITY

  -NON-PRODUCTIVITY

6-Identify the boundaries of the conflicts

   7-Be aware about the effects on conflicts

8-Be open-minded

9-Be willing to accept

10-Analyze the causes of the conflicts

11-Consider alternative srategies for conflict management

12-Choose the proper strategies

   13-Implement the decisions

14-Evaluate the decisions

-

QUESTION-2

Yes ,DESC tool is comfortable and good

-DESC tool is o one type of communication model

D-Describe the situations

E-Express your feelings

  S-Specify what you want

C-Consequences

-The main advantages of this tools as follows;

-It uses open -minded approach

-You can describe the specific situattions in a positive manner

-You can express your feelings and thoughts

-You can suggest for other alternative methods or ideas

-You can correctly states the consequences or otcomes

This tool describes effective communication and methods

-Describe why teamwork training and improved communication

Lists barriers ,tools ,strategies for effective communication

-It describes selected team work and communication tools

-Revie solutions to teamwork and communication challenges

QUESTION-3

How to get comfort and confidence in difficult conversations

DIFFICULT CONVERSATION

-Is a term used to desribe ,type of conversations have to move through in difficult situations

-How to handle difficult conversations,some tips are listed below;

-BE CALM AND COOL

-BE OPEN-MINDED

-NOT TO ORDER AND DIRECTING

-BETTER NOT TO WARNING AND THREATENING

-PREPARE TO TALK

  -IDENTIFY THE FACTS AND THE RESULT OF ACTIONS

-REMEMBER YOUR BELIEFS,ASSUMPTIONS,AND JUDGMENT

-CLARIFY YOUR GOALS

-SELF CONTROL AND SELF CONFIDENCE

-PREPARE ACCURATE ,BRIEF AND CLEAR MESSAGES

-AVOID LENGTHY EXPLANATIONS

-AVOID BLAMING OTHERS

-BE CALM,CONFIDENT AND NEUTRAL

-STOP TALKING AND STARTS LISTENING

-LISTEN UP

-ACKNOWLEDGMENT IS THE BEST RESPECT

-BE PREPARED FOR A SRONG EMOTIONAL REACTIONS

-CLARIFY MIS-CONCEPTIONS

-IDENTIFY THE STAGES OF A DIFFICULT CONVERSATIONS ;

-

SUMMARY

Conflict is a process have five levels such as;

-INTERPERSONNAL(within an individual)

-INTERPERSONAL(between individuals)

-INTRA-GROUP(within a group)

-INTERGROUP(between group

-INTRA-ORGANIZATIONAL(within organizations)

Social psychologist have focussedon four strategies of conflict resolutions such as;

-CONTACT

-COPERATION

-COMMUNICATION

-CONCILATIONS

" COMMUNICATION IS THE BEST METHOD TO PREVENT CONFLICTS"