Question

Case study 5

Ms. Manar is a post graduate from Sultan Qaboos University. Her dream is to be self-employed rather than taking a job with some company. She started with an event management company wherein she organizes conferences, parties, exhibitions, decorations and other events for clients. She recruited a team of 10 people to assist her in event management. Her first assignment is to organize a major automobile exhibition for a leading company in Oman. Ms. Manar and her assistants started working together for over a month. But, Manar’s assistants do not have team spirit as they do not openly communicate with one another.

Manar contacted each individual on the team and told them about their responsibilities on the project. Each of Manar’s assistants gets their tasks completed, but they are not worried about the work of others in the team. If a team member has a problem, no one helps him/her to solve that problem. One day, a team member had an emergency and asked if someone on the team could help her so that she could leave early. No one is ready to help. Hence Manar herself jumped in to assist. This made Manar realize that something is not right with the team. Many others on the team are also talking about getting out of the project. Manar is now afraid if the event would be successful or not as it’s her first project and she will not get any orders in the future if she fails in her first one.

Question 5:

i. Do you think Manar is responsible for the attitude and behavior of her assistants? Give reasons. (3 Marks – Answer in 75 – 100 words)

ii. According to you, what are the reasons for Manar’s assistants to not cooperate with their team members? Discuss any four reasons. (4 Marks – Answer in 100 – 125 words)

iii. How do you think Manar can improve the communication and cooperation between her team

members? Justify your answer.

(3 Marks – Answer in 75 – 100 words)

foucs in limited word please ?

Answer 1

1. Leader is one who inspires one another to work, co-operate and promotes culture of team work. If a team does not work together then it is equally important for Leader to take onus as each individual of team member. Difference between Manager and Leader is inspiring others to do work with self-motivation than reminder. In this instance, team has been managed but not led as can be seen from lack of support to each other in the team. Further, this being first assignment for Manar, she should have been more approachable, promote teamwork and let team handle certain matters than jumping to conclussion.

2. Reasons for not co-operating with each other are varied and following 4 could be prominent reasons-

a. Not getting enough importance, feeling work as boring and not important enough

b. Overly focused on completing and promoting their own work

c. Reward is for individual contributions rather than team work

d. Authority is not distributed

3. Manar could do following to improve-

a. Change her communication from individual centric to team centric

b. She being promoter, tie up the reward to team performance.

c. Open feedback session both with team, individuals and key members to prepare a plan

d. Promote healthy conflict

Changing from individual based communication to team centric brings more reward and fruits and makes team believe they belong as one rather than seperate entities. This leads to team centric behavious.