In: Economics
The jobs like maids , laundry workers and valets which are not much visible but are imperative to maintain the standards of hotel and help it earn the goodwill and loyalty of customers/ guests and maintain the brand value. It is not like these jobs are dead end as the people who perform are humans and they inherently have aspirations and will to perform better and earn respect and better positions.
It is noticed that the empoyees in these jobs have lower education levels and less skills for other jobs. It is required to understand their interests and provide them an opprtunity to garner greater skills which will help them in improving their performance as well.
the matrix for their evaluation will include developing talent and engaging stakeholders.
> survey for their current performance , Individual goal setting and individual intervention plan.
It would be recommended to take a survey of their self-assesment and assessment by their immediate supervisors on scale of 0-5 ( unsatisfactory, improvement , meet expectation, exceed or exemplary) and also subjective to identify any special talent and skill.
An individual goal setting where they can understand about how they should progress in their careers and how it can be beneficial even if they are thinking of switching jobs. for ex: A humble, smiling and observant valet could be employed as a part time gig worker for uber. so relevant skills should be imparted with reular training sessions as individual intervention plans.