Question

What do you recommend as the best methodology to collect and curate feedback? - How will you listen/respond to comments? - How will you determine priorities and what is actionable? - What do you believe will be the role of voice of the employee?

Answer 1

The best methods to collect and curate feedback :

1) Employee Feedback forms (without revealing names their names ).

2) Suggestion boxes (allowing them to give their suggestions with or without revealing names )

3) Team meeting.

4) Appraisal parties ( An event organised after the appraisal or performance review, to reduce the stress and motivate the employees )

5) Complaint boxes.

6) Encourage team leaders to collect personal feedback and promote the spirit of teamwork.

7) Performance boards and awards including employee voting for best performances .

8) Periodic induction and training programme to ask feedback and follow up on the same .

9) Organise leader lunches.

Methods of responses and follow up :-

1) Take immediate actions on the feedback of complaints boxes.

2) Make a common agenda by curating feedback of forms and boxes . Discuss the agenda in team meetings.

3) Make sure to personally interact with weak performers at the appraisal parties , and motivate them to perform better in future.

4)Ensure them that you are there to help them as they are an asset to your organization.

5) Try to create a networking channel at the leader lunches so that you can get most honest feedback and suggestions.

6) Using social media helps to build a better network .

7) A complaint register should be maintained and reviewed to check any repetitive problems .

How to determine priorities ?

1) Any complaints like harassment or preferential discrimination that can prove detrimental to the Company should be strictly addressed. Make sure an immediate action is taken after due discussion with the superiors.

2) Any personal complaints or abusive behavior should not be tolerated and the concerned person should be given a notice to explain his /her acts .

3) If any employee is facing any other problems , make sure to address them personally and take a review after the problem is solved.

Role of voice of employee :-

1) Helps to analyze the current situation and make policies accordingly.

2) Helps to understand , what is the actual situation at ground level .

3) Helps to improve current policies.

4) Periodic feedback helps to check any deviations in the policy.

5) Helps to increase employee retentiveness.

6) Helps in development of amicable environment in the organization.