Question

you are in the pet insurance business, customer relationship management is important to any organization, what type of relationship are you going to build with your customers?

Answer 1

A pet is member of the family, and when the pet gets very sick owner wants to get it treated well and right treatment. But the veterinarian really costs too much in such situations pet insurance company helps. Not much people aware of the pet insurance policies.In order to improve the business and attract the customer there should be a good customer relationship management in the organization. people should get the advantage of the pet insurance companies. In order to build the good relationship with the pets owner and attract the customer first thing you need to do is u should like pets.

Before keeping a meeting with the pets owner or customer you should build a good relationship with the customer - listen what they are saying , next time when you are taking you can say the benefits and plans you have for insurance for pets, You can even ask what their pet is doing, what it had , what is good food for pets etc. You should know all the knowledge about the pet and be ready to clarify the customers doubts. clearly explain the benefits an modern technologies they can use to claim the insurance. Clearly explain the procedures and policies involved in the pet insurance. There are some skills that attract the customer

• You should not just satisfied until and unless the customer is satisfied
• You should have the ability to show the empathy to pets owner in order to understand their feelings, situation and motives
• You should be more active and should have interest to work in dynamic environment\
• You should have positive outlook and you should be professional
• You should have ability to prioritize the responsibility and sense of urgency
• You should be pet lover, who really cares for pets welfare