In: Operations Management
The Henry Keizer Family Foundation (2016) provides an excellent resource for individuals to assess their knowledge about health insurance.
Do you think that these types of resources are a part of improving quality?
Reference
Henry Keizer Family Foundation. (2016). Health Insurance Quiz. Retrieved from http://kff.org/quiz/health-insurance-quiz/?utm_source=kff&utm_medium=tile&utm_content=home&utm_campaign=consumer
The resource provided by Henry Keizer Family Foundation (2016) is an online quiz regarding health insurance which is a complex subject and is difficult to understand for the customers. This consists of basic to advanced questions slowly increasing the complexity of concepts thus helping the customers make their choice of insurance premium.
These type of resources are a part of improving quality as business and individual customers can make conscious and correct choices regarding the type of premium, the coverage, time period etc. Also, the customers can inquire with the providers and insurance companies for more details regarding the insurance to make informed decisions.