Question

You are the nurse manager of an outpatient medical clinic. Your patients are diagnosed with heart failure. You have noticed that recently, patients have seemed unhappy with the care they receive in your office. You want to design a quality improvement project to increase patient satisfaction with their office visit. You do not know specifically why patients are unhappy.

You will create a plan to gather information to help you understand why patients are unhappy with their care. Please do the following:

I. Choose a method that you will use from this list. Explain why you choose this method.

                1. Written survey

                                a. Questionnaire that the patient will complete at the end of the visit

b. Questionnaire that staff will read to the patient in a telephone interview one week after the visit.

                2. Interview

                                a. A focus group of patients

b. One-to-one interview with the patient using open-ended questions that will take place after the visit.                      

II. Whichever method you choose, write an introduction to the patient

III. Write the questions you will have the patient answer – Be sure the questions are specific and will get you the most information you need to decide what the problem is at your office.

Use the above (I, II, III) sections to divide the content of your paper. Each section must have complete information.

Answer 1

/1.According to my suggestion, i would prefer an interview with the patient.

• Because a face to face interview can help the patient to speak their prob;ems in the clinic
• They can share their problems one by one
• Heart failure patients may be bedridden, they have discomfortable in writing feedback, instead they can speak orally
• Every patients may not ne educated. There may be illiterate patients. For them writing a questionarre should be difficult, instead they can tell their queries without any hesitation
• Every patient have the right to speak about the problems in a medical clinic. so give them a chance to speak about their discomfort and try to solve it.

2. Introduction to the patient

• Good morning mr. or mrs , i am the nurse manager of this medical clinic.
• Hope you are feeling good.
• I heard that you are not feeling comfortable here. Is there any discomfort here?
• If you have any discomfort,please  dont hesitate to tell me, because i am here to help you and i want each one of you to be satisfied in every single seconds that you are spending here.
• So i want each one of the patients here to reveal their problems regarding the nursing care.
• I assure you that i will make the minute changes to make you happy and comfortable.
• Let me ask you some questions?

3.Questions to the patient

• How do you feel now? are you ok now?
• Do you pain ?
• How is your day going here?
• Do you have any discomfort here?
• What discomfort are you experiencing here?
• Are the nurses behaving nicely to you?
• How is the nursing care provide here? Is it good or need some changes?
• What all are the changes you are expecting here?
• Please be free to tell your queries, as i am here to help you
• We will make the changes necessary