Jack asked, “How is the Southwestern project coming along?”

Jack asked, “How is the Southwestern project coming along?”

Ms. Lee said, “I need to talk to you about that.”

“I don’t want to hear any excuses, just get this project done,” Jack yelled to Wei Lee.

Ms. Lee said, “Fine. I quit. Do it yourself.”

Ms.Lee is the Senior Project Manager and is in charge of completing a customized training program for the firm’s largest client. Jack was hired from the outside just two months ago as Vice President of Training. Ms. Lee believes that her credentials are more appropriate and impressive than are Jack’s. Ms. Lee expected the job. She has no alternatives lined up. Jack has already earned a reputation for being harsh in a place where people formerly enjoyed working.

The particular project in question includes extensive material/course manual preparation as well as classroom sessions. Before the interruption, Wei was attempting to communicate to Jack that the client had requested a significant variation from what was originally contracted. The good news that Wei had to share was that the client had agreed to double the fee.

1. How many rules for effective listening and speaking has Jack broken?

2. How well has Wei handled this conflict? Can you suggest any alternative actions that would have been consistent with good practices?

3. If you learned that Jack dislikes female professionals, what additional insight does that provide regarding communication difficulties between him and Wei? What might you suggest to Jack?

Solutions

Expert Solution

xpert Answer

Martin Mbithi

1. The rules of listening and Speaking which Jack broke were

He didnot try to picture what Wei wants to say
Jack was not open minded while listening
He made the judgement before completely listening what Wei wants to convey

2. Wei had an upper hand when she decided th quit. It means that she broke the conversation succesfully though she may have no intent to quit. You have to sometimes cut the arrogant convseration with drastic closing statement. She could have raised her voice and could have told what she want to tell but she didnot. This is so because she knows that any more continuation of discussion will lead to more irritation to her.

3.If Jack dislikes female professionals, then it means that Jack will always speak in such a manner to Wei. I will sensitize Jack and get him trained in Gender equality programs.

Junaid answered 2 years ago

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