Question

What are 2-3 strategies that can be put into place to improve call light responses and why?

Answer 1

Strategies to implement for proper call light responses:

1. An online information system must be initiated so that real time assistance can be given to the patients.

2. A team of responsibile physicians and staff members must be created to take care of any emergency or improper utilization of call light response.

3. A feedback must be taken so as to redesign the call light responses. It will provide improved care and abilities to the hospital staffs .

According to the Barbaa A Quality process article the authour states a clearly reports on improvements made in a software supplier's responses to customer calls. In an effort to improve response time for these important customer support calls, an inbound telephone inquiry team was formed at PQ Systems, Inc, a software and training organisation in Dayton, Ohio. The team found that 88 percent of the customers calls were already being answered immediatly by the technical suppon group, but those who had to be called back had to wait an average of 56. 6 minutes. No customer complaints had been registered, but the team believed that this response rate could be improved.