Question

Submit a deliverable designing a plan to implement at least one best practice in patient and family engagement and activation that includes the following components: assessment of the need or opportunity, readiness for change, identification of goals and resource needs, selection of performance tracking methods, and revenue improvement or cost containment.

Answer 1

Innovation is a theme that is at the core of what the Weatherhead School

of Management is exploring. We have called this theme of innovation and

entrepreneurship, “Managing as Designing.”4

Therefore, our project group took this theme of innovation very seriously for

the past year and questioned what is meant by “healthcare” or “medical

innovation.” After examining the landscape of healthcare, we propose four

kinds of healthcare innovation:

• Quality & safety innovation

• Biomedical innovation

• Technological/device innovation

• Service innovation

• Discharge process is highly complex with lots of variables (i.e. depends
on the type of condition for which the patient has come to receive care)
• Physicians may not play a big role during a typical discharge experience;
if there is a physician, she is most likely an intern or resident
• If an attending or chief physician is present, the interaction with
patients is at the level of assessing a patient’s biomedical condition;
other considerations of a patient’s condition include functional
assessments (e.g. will a patient be able to perform activities of daily
living?) but this is usually done by non-physician caregivers
• If a physician is present, the interaction with patients and families is
not the most optimal - in fact, these interactions may be quick, swift,
and poor in quality (e.g. a quick check to see if a patient’s biomedical
condition is okay and the physician is off to see another patient, usually,
someone with more severe issues)
• Once the patient has been instructed on how to take medication and
how to take care of herself at home or a new facility, many times.

Costs:-

There will be several costs to implement the recommendations; however,
many of them are marginal. Some of the costs will be incurred from
managing additional consumable inventory such as the dignity blankets.
Others will be incurred from internal consulting and training costs as well as
the cost of printing materials.

The doctor-patient relationship is thought to be important, but research demonstrating its value has been hampered by a lack of clarity about what is meant by the term.