The employees in an insurance company's mailroom are responsible for sorting and delivering the incoming U.S....

The employees in an insurance company's mailroom are responsible for sorting and delivering the incoming U.S. mail to the correct departments. These employees have been receiving numerous complaints that mail is being delivering to the wrong departments. To better understand these complaints, the mailroom employees recorded the number of these complaints they received each day for the last 20 working days (Monday through Friday for the last 4 weeks). The data, in the order of the last 20 working days, is given below.

Week 1 Week 2 Week 3 Week 4 Monday 13 Monday 12 Monday 12 Monday 12 Tuesday 5 Tuesday 6 Tuesday 5 Tuesday 4 Wednesday 14 Wednesday 12 Wednesday 12 Wednesday 9 Thursday 11 Thursday 11 Thursday 9 Thursday 15 Friday 9 Friday 15 Friday 10 Friday 9

Plot these data on a run chart. What conclusion can you make about the number of complaints received over the last 4 weeks?

Expert Solution

Week	Day	Day Number	Complaints
1	Mon	1	13
1	Tue	2	5
1	wed	3	14
1	Thus	4	11
1	Fri	5	9
2	Mon	6	12
2	Tue	7	6
2	wed	8	12
2	Thus	9	11
2	Fri	10	15
3	Mon	11	12
3	Tue	12	5
3	wed	13	12
3	Thus	14	9
3	Fri	15	10
4	Mon	16	12
4	Tue	17	4
4	wed	18	9
4	Thus	19	15
4	Fri	20	9

As shown in run chart, the number of complaints received on every Tuesday is low and for the rest of days in a week it is fairly constant. The employees working on Tuesday are more efficient than the rest of days in a week. Thus, study and analysis the sorting and delivering process during the Tuesday and replicate the process for remaining days of week.

Number of Compliants 16 14 10 6 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Days in week

Feel free to ask any clarification through comment section and also you can give feedback / rating by doing like on asnwer.

Thank You

ekkarill92 answered 2 years ago

Give examples of the main organisational objectives that the HR function is responsible for delivering. (AC1.1)...

Give examples of the main organisational objectives that the HR function is responsible for delivering. (AC1.1) (approx 200 words)

Supervisor A is responsible for the employees in her department in addition to three employees in...

Supervisor A is responsible for the employees in her department in addition to three employees in another department and two employees in a third department. When any of these employees have a problem, they have been instructed to go immediately to the person to whom supervisor A is responsible. Supervisor A is primarily responsible for enforcing the company’s policies – but whenever an employee violates a policy, s/he is referred immediately to Supervisor’s A superior. Identify the organisation’s principles violated...

The U.S. government subsidizes the private provision of health insurance through employers. Benefits paid to employees...

The U.S. government subsidizes the private provision of health insurance through employers. Benefits paid to employees are deductible as expenses by firms, but not recognized as taxable income by employees. Consider two employees, Ann and Bob, who work for two different employers. Ann earns $30,000, pays 15% in taxes, and pays $12,000 in premiums for health insurance offered by her employer. Bob earns $40,000, pays 25% in taxes, and has $12,000 worth of medical bills which he has to pay...

What are some strategies to consider when delivering performance appraisals to health care employees? What has...

What are some strategies to consider when delivering performance appraisals to health care employees? What has or has not worked for you in the past, either as a manager or employee receiving a performance appraisal?

Insurance Who is responsible for obtaining and paying for the following insurance? 1. Tenant Pays 2....

Insurance Who is responsible for obtaining and paying for the following insurance? 1. Tenant Pays 2. Landlord pays Will the tenant be required to provide proof of insurance? I always suggest clients to say yes, if not any PI will go to you! But however gets this page or part of the assignment can decide, in my sample I stated that tenant needs to proof insurance (upon request) Landlord Improvements Will the landlord be required to make any improvements to...

Was Union Carbide Corporation responsible for training and supervising the employees of its subsidiaries? Is it...

Was Union Carbide Corporation responsible for training and supervising the employees of its subsidiaries? Is it possible to supervise all aspects of overseas production?

To what extent are the employees in a team/ section/ division responsible for: Data collection to...

To what extent are the employees in a team/ section/ division responsible for: Data collection to support the budget? Developing realistic and attainable budgets for the section/ division? Monitoring expenditure? Using the budget to measure actual work against projected work achievements?

Are we responsible for eliminating poverty in the U.S.? 75 word or more

Employees at a large company are surveyed about their health insurance status. Employees are coded as...

Employees at a large company are surveyed about their health insurance status. Employees are coded as “11” if health insurance is obtained through the company’s benefit program, “22” if health insurance is obtained from another source (such as through a spouse’s employment benefit program), or “00” if the employee does not have health insurance. This variable is: a. numerical b. categorical c. all of the answer options are correct d. quantitively categorical

5-7 takeaways from the chapter one of delivering health care in America-an overview of U.S. healthcare...

5-7 takeaways from the chapter one of delivering health care in America-an overview of U.S. healthcare delivery

Question