When an organization attempts to redesign and improve the efficiency and effectiveness of their customer service process

When an organization attempts to redesign and improve the efficiency and effectiveness of their customer service process, they are engaged in the ______________.

A restructuring process.

B rational decision making process.

C tactical planning process.

D strategic planning process.

Solutions

Expert Solution

"A"

A restructuring process is considered as the work where some of the functions of the firms are not well performed and need fine tuning to achieve the goals, the answer is "A".

Rahul Sunny answered 1 year ago

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