The Three-Stage Model of Service Consumption is a model to explain the consumption process when dealing...

The Three-Stage Model of Service Consumption is a model to explain the consumption process when dealing with services. The three stages involved are namely the Pre-purchase Stage, the Service Encounter Stage and the Post-encounter Stage. In the Service Encounter Stage, one common framework used to capture the stage is known as the Servuction Model/Framework. State and explain a service’s invisible and visible elements as mentioned by the Servuction Model/Framework.

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Rahul Sunny answered 1 year ago

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