Question

the following cost-of-quality data were collected at the installment loan department of the Kenney Bank. Classify these data into the appropriate cost-of-quality categories.

1.

Run credit checks:$2,036.03

2.Review documents:$3,290.66

3.Make document corrections; gather additional information:$1,696.47

4.Prepare tickler file; review and follow up on titles, insurance, second meetings:$105.22

5.Review all output:$2,914.92

6.Correct rejects and incorrect output:$433.63

7.Reconcile incomplete collateral report:$78.89

8.Handle dealer problem calls; address associate problems; research and communicate information:$2,290.55

9.Compensate for system downtime: $557.17

10.Conduct training:$1,168.91

Loan Payment

1.Receive, inspect, and process payments:$797.14

2.Respond to inquiries when no coupon is presented with payments:$859.31

Loan Payoff

1.Receive, inspect, and process payoff and release documents:$205.36

2.Research payoff problems:$15.12

Calculate the amount and the percent of the total. Round your answers for dollar values to the nearest cent. Round your answers for percentage values to two decimal places.

Total Appraisal costs. $.   Percent of Total %

Total External failure costs. $.   Percent of Total %

Total Internal failure costs$ Percent of Total%

Total Prevention costs. $. Percent of Total%

Answer 1

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